Terms of service

Last Updated: 13 August 2026

Welcome to ORLUNE. These Terms of Service govern your use of our website orlune.in and your purchase of products from ORLUNE.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About ORLUNE

ORLUNE is an online fashion and clothing store based in New Delhi, India.

Trade Name: ORLUNE

Email: orlune.in@gmail.com

Phone/WhatsApp: +91 7982046643

Address: N Block, Abul Fazal Enclave, Jamia Nagar, Okhla, Abul Fazal, New Delhi – 110025, Delhi, India

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities. Attempt to gain unauthorized access to our website or systems. Copy, reproduce, modify, or distribute our website content without permission. Interfere with the security or operation of our website. Provide false or misleading information when placing an order. 3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, and other information displayed on our website are accurate.

However, slight variations in colour may occur due to differences in lighting, photography, device screens, or display settings.

Product availability may change without notice.

ORLUNE reserves the right to discontinue, modify, or update products at any time.

4. Pricing

All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Prices may be changed at any time without prior notice.

We reserve the right to correct pricing or product information errors. If an order has been placed at an incorrect price due to an obvious error, we may contact you regarding the order before processing it.

5. Orders

When you place an order on our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order is subject to acceptance and product availability.

ORLUNE reserves the right to cancel an order in circumstances including:

Product unavailability Incorrect pricing or product information Suspected fraudulent activity Incorrect or incomplete customer information Delivery restrictions Other legitimate operational reasons

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to applicable payment processing procedures.

6. Cash on Delivery Orders

For Cash on Delivery (COD) orders, we may contact you to confirm the order before dispatch.

We reserve the right to cancel or restrict COD orders where there are reasonable concerns regarding fraudulent, incomplete, or repeatedly refused orders.

Customers are expected to accept genuine orders placed through our website.

7. Shipping and Delivery

We aim to dispatch orders within the estimated processing time displayed on our website.

Delivery times may vary depending on the destination, courier service, weather, operational conditions, public holidays, and other circumstances outside our control.

ORLUNE is not responsible for delays caused by courier partners, incorrect addresses, unavailability of the recipient, natural events, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information when placing an order.

8. Exchange and No-Return Policy

ORLUNE does not accept returns.

Exchanges are available according to our Return, Exchange & Refund Policy.

A free exchange is provided when you receive a wrong, damaged, or defective product, subject to verification.

For exchanges requested for reasons such as size issues, change of mind, colour preference, or selecting the wrong size, an exchange charge of ₹150 applies.

Please refer to our Return, Exchange & Refund Policy for complete conditions and eligibility requirements.

9. Payments

Payments may be processed through third-party payment service providers.

By making a payment, you agree to provide accurate and valid payment information.

ORLUNE does not generally store complete debit card, credit card, banking, or other sensitive payment credentials on its own servers.

Payment processing is subject to the terms and policies of the applicable payment service provider.

10. Intellectual Property

All content on the ORLUNE website, including but not limited to:

ORLUNE name and logo Product photographs Product descriptions Graphics Designs Website layout Text Branding Other original content

is owned by or licensed to ORLUNE and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

11. User Information

When placing an order or interacting with our website, you agree to provide accurate and complete information.

You are responsible for ensuring that your:

Name Phone number Email address Shipping address Billing information

are correct and up to date.

ORLUNE is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

12. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, advertising platforms, and other technology providers.

Your use of such services may also be subject to the terms and policies of those third parties.

ORLUNE is not responsible for the independent policies, practices, or availability of third-party services.

13. Website Availability

We try to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, ORLUNE will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Fraud and Misuse

ORLUNE reserves the right to investigate and take appropriate action against suspicious, fraudulent, abusive, or unauthorized activity.

This may include cancelling orders, restricting COD availability, refusing future orders, or taking other appropriate action where permitted by law.

16. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted means that you agree to the updated Terms of Service, subject to applicable law.

17. Governing Law

These Terms of Service shall be governed by the laws applicable in India.

Any disputes arising in connection with these Terms or your use of the ORLUNE website shall be subject to the jurisdiction of the appropriate courts in New Delhi, India, to the extent permitted by applicable law.

18. Contact Us

For questions regarding these Terms of Service, please contact:

ORLUNE

Email: orlune.in@gmail.com

Phone/WhatsApp: +91 7982046643

Address:

N Block, Abul Fazal Enclave,

Jamia Nagar, Okhla, Abul Fazal,

New Delhi – 110025, Delhi, India

Website: orlune.in