Privacy policy
Privacy Policy
Last Updated: 13 August 2026
ORLUNE (“we”, “us”, “our”) operates the website orlune.in and provides fashion and clothing products through our online store.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with ORLUNE.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you visit or use our website, we may collect the following information:
Personal Information
Depending on how you interact with us, we may collect:
Full name Mobile/telephone number Email address Billing and shipping address Delivery address Order and purchase details Payment-related information Information you provide when contacting customer support Any other information you voluntarily provide to us
We do not intentionally collect information that is unnecessary for providing our products and services.
Device and Website Information
When you browse our website, certain information may be collected automatically, including:
IP address Browser type Device type Operating system Pages visited Time spent on pages Referring website or source Website interaction and usage information
This information helps us operate, maintain, secure, and improve our website.
2. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders Deliver products to you Confirm and communicate about your orders Process payments through our payment service providers Provide customer support Handle returns, exchanges, refunds, and cancellations Improve our website, products, and services Prevent fraud, misuse, and unauthorized activity Maintain records relating to transactions Send important service-related communications Send promotional communications where permitted and where you have provided the necessary consent Comply with applicable laws and legal requirements 3. Payment Information
Payments made through ORLUNE may be processed by third-party payment service providers.
ORLUNE generally does not directly store your complete debit card, credit card, banking, or other sensitive payment credentials on its own servers.
Payment information may be collected and processed by the relevant payment provider according to its own privacy policy and security practices.
4. Sharing of Information
We may share necessary information with trusted third parties when required to operate our business and provide services to you.
These may include:
Payment gateway and payment processing providers Shipping and courier partners Website and e-commerce service providers Technology and hosting providers Customer support and communication providers Marketing and analytics service providers Professional advisers or authorities where required by law
We only intend to share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information to third parties.
5. Shipping and Delivery
To deliver your order, we may provide necessary information such as your name, phone number, address, and order details to our shipping or courier partners.
This information is used for purposes such as:
Shipment processing Delivery Delivery communication Tracking Address verification Handling delivery-related issues 6. Cookies and Similar Technologies
ORLUNE and its service providers may use cookies and similar technologies to:
Keep the website functioning properly Remember preferences Understand website traffic and usage Improve website performance Measure marketing and advertising effectiveness Provide relevant marketing where permitted
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
7. Marketing Communications
If you provide the necessary consent or where otherwise permitted by applicable law, we may contact you through email, SMS, WhatsApp, or other communication channels regarding:
New products Offers and promotions Sales Product launches Updates from ORLUNE
You may opt out of promotional communications at any time by using the unsubscribe option where available or by contacting us.
Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your order or provide our services.
8. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
When information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
10. Your Rights
Subject to applicable law and the relevant provisions becoming applicable, you may have rights regarding your personal information, including the ability to:
Request access to information we hold about you Request correction of inaccurate information Request deletion of information where legally applicable Withdraw consent where processing is based on consent Request information regarding the processing of your personal data Raise a complaint regarding the handling of your personal information
To exercise an applicable right, please contact us using the details provided below.
11. Children's Privacy
Our website is intended for general consumers and is not knowingly directed toward children.
We do not intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
12. Third-Party Websites
Our website may contain links or integrations to third-party websites, applications, payment providers, social media platforms, or other services.
We are not responsible for the privacy practices or content of third-party services. We recommend reviewing their respective privacy policies before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.
Any updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:
Trade Name: ORLUNE
Email: orlune.in@gmail.com
Phone: +91 7982046643
Physical Address:
N Block, Abul Fazal Enclave,
Jamia Nagar, Okhla, Abul Fazal,
New Delhi – 110025, Delhi, India
Website: orlune.in
We will review and respond to privacy-related requests in accordance with applicable law.
15. Consent
By using our website and providing personal information, you acknowledge that your information may be processed for the purposes described in this Privacy Policy, subject to applicable law and any consent requirements that apply.
ORLUNE
New Delhi, India