Shipping policy

Shipping Policy

Last Updated: 13 August 2026

At ORLUNE, we aim to process and deliver your orders safely and as quickly as possible across India.

1. Shipping Availability

We currently ship orders to serviceable locations across India.

Delivery availability may depend on the serviceability of your PIN code and the courier partners available in your area.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order placement or order confirmation.

For Cash on Delivery (COD) orders, processing may begin after the order has been successfully confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Delivery Time

After dispatch, orders generally take approximately 3–7 business days to be delivered, depending on the delivery location and courier service.

Remote locations may require additional delivery time.

The delivery timeline is an estimate and is not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the order, delivery location, promotional offers, or shipping method.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

6. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

Weather conditions Natural disasters Public holidays Courier delays Operational issues Incorrect or incomplete address Unserviceable PIN codes High shipping volumes Other unforeseen circumstances

We will make reasonable efforts to assist you in case of a delivery delay.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name House/flat number Street/locality City State PIN code Contact number

ORLUNE is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a courier partner is unable to deliver an order because the customer is unavailable, refuses delivery, provides an incorrect address, or otherwise prevents delivery, the shipment may be returned to us.

For COD orders, repeated order refusals or failed deliveries may result in restrictions on future COD orders.

9. Damaged Packages

If your package appears visibly damaged or tampered with at the time of delivery, we recommend refusing the delivery where possible and contacting ORLUNE immediately.

If you receive a damaged product, please contact us within 48 hours of delivery with photographs/videos of the product and packaging.

Our team will review the issue and assist you according to our Return, Exchange & Refund Policy.

10. Wrong Product

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, an eligible wrong-product exchange will be provided free of charge, subject to product availability and our exchange policy.

11. Exchange Shipping

If the exchange is due to a wrong, damaged, or defective product received from ORLUNE, the applicable exchange shipping cost will be borne by ORLUNE.

For exchanges requested due to size issues, change of mind, colour preference, selecting the wrong size, or other customer-related reasons, an exchange charge of ₹150 will apply.

12. No Returns

ORLUNE does not accept returns.

Products cannot be returned for a refund simply because of a change of mind, size preference, colour preference, or other customer preference.

Eligible exchanges are handled according to our Return, Exchange & Refund Policy.

13. Contact Us

For shipping-related questions or assistance, please contact us:

ORLUNE

Email: orlune.in@gmail.com

Phone/WhatsApp: +91 7982046643

Address:

N Block, Abul Fazal Enclave,

Jamia Nagar, Okhla, Abul Fazal,