Refund policy
Return, Exchange & Refund Policy
Last Updated: 13 August 2026
At ORLUNE, we carefully inspect and pack every order before dispatch. We currently do not accept returns. However, exchanges are available subject to the conditions below.
1. No Returns
ORLUNE does not accept returns or return-for-refund requests once an order has been delivered.
If you have received the wrong or a damaged product, please contact us as soon as possible so that we can arrange an exchange.
2. Exchange Policy
We offer exchanges in the following situations:
Free Exchange
An exchange will be provided free of charge if:
You received a product different from what you ordered; or The product received is damaged or defective.
For an exchange due to a wrong, damaged, or defective product, ORLUNE will bear the applicable exchange shipping cost.
Exchange for Other Reasons
If you request an exchange for reasons such as:
Size issue Change of mind Colour preference Selecting the wrong size Any reason other than receiving a wrong, damaged, or defective product
an exchange charge of ₹150 will apply.
The ₹150 exchange charge covers applicable shipping and handling costs.
3. Exchange Conditions
To be eligible for an exchange:
The exchange request must be raised within 7 days of delivery. The product must be unused and unworn. The product must be in its original condition. All original tags, labels, and packaging should be intact. The product must not have been washed, altered, stained, damaged, or used. Products showing signs of wear or use may not be accepted for exchange.
ORLUNE reserves the right to reject an exchange if the product does not meet these conditions.
4. Wrong or Damaged Product
If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery.
Please provide:
Your order number Clear photographs of the product Clear photographs of the packaging and shipping label A short description of the issue
Our team will review the request and, if approved, arrange a replacement at no additional exchange charge.
5. Refunds
Since ORLUNE does not accept returns, refunds are generally not available for change-of-mind, size, colour, or other customer-preference reasons.
If a refund becomes applicable due to an issue with an order, the refund will be processed according to the circumstances of the order and applicable law.
6. Size Exchange
Customers are responsible for selecting the correct size using the size chart provided on the product page.
If you select the wrong size and request an exchange, the ₹150 exchange charge will apply, subject to product availability and the exchange conditions above.
7. Exchange Availability
Exchanges are subject to product availability.
If the requested replacement size or product is unavailable, ORLUNE may offer an alternative solution, such as another available size/product or a refund where applicable.
8. How to Request an Exchange
To request an exchange, contact ORLUNE at:
Email: orlune.in@gmail.com
Phone/WhatsApp: +91 7982046643
Please include your order number and details of the exchange request.
9. Important Note
Once an order has been delivered, please inspect the product before removing tags or using/washing the product.
ORLUNE does not accept returns. Exchanges are available only according to the conditions stated in this policy.
ORLUNE
New Delhi, India